Janet Timmons is Director of Customer Success at Vibronyx where she oversees client relationships and client satisfaction. She also provides finance and operations consulting and supports client solutioning. In her role, Janet ensures that the customer’s voice is represented in Vibronyx product development and how we deliver value to customers with the goals of increasing revenue, minimizing churn and optimizing customer satisfaction.
Janet is an information-driven consultant with a talent for organizing to action. Bringing nearly 10 years of leadership experience in finance and operations, she understands how to help her clients make critical decisions and optimize for success. In addition, she has expertise in isolating key performance indicators to clearly tie operations to business goals, and in designing processes that cut unnecessary overhead while retaining and recruiting key talent.
Well-versed in creating more operationally agile teams, Janet is skilled in developing organizational designs and information systems that drive resilience, innovation, profitability and growth. She holds a bachelor’s degree in public relations from Boston University.